Telehealth
About Our Telehealth Services
We understand that we all may not be able to attend our clinic for various reasons and the time of COVID has made this more apparent than ever! We are pleased to continue to offer our Telehealth services and provide high quality health care in the comfort of your home.
How does it work?
From our online booking platform, please make sure you book an “Telehealth Consultation”. If you would prefer, you can contact us to make an appointment over the phone.
We will send you a link to join a meeting which can be accessed via your smart phone, tablet or laptop. Please note that you will need both a camera or microphone enabled to achieve the most benefit out of your consultation. Our Telehealth consultations are encrypted. Please click here if you would like to understand more.
After the completion of your appointment, our reception team will call you to organise any follow up appointments and make payments over the phone.
If you are planning to claim through a private health fund, you will need to do this manually through your health insurance. We will send you an invoice of the appointment for your insurer.
Over 30 Years in Pain Relief Management & Injury Prevention
Your body was made to move. We help you recover, rebuild, and stay strong so you can get back to doing what you love.
- Personalised, results-driven care: We treat the cause, not just the symptoms, with tailored programs that combine hands-on treatment and targeted exercise.
- Trusted experience: With over 30 years in the community, we work closely with GPs and specialists to deliver the right care at every stage.
- Led by expert clinicians: Principal Physiotherapist Karen Westcott, experienced Physiotherapist Niamh Davies, alongside Accredited Exercise Physiologist Angel Nang, bring decades of experience across sports injuries, spinal conditions, chronic disease, and complex pain management.
- Built for long-term results: We go beyond treatment, helping you build strength, prevent future injuries, and manage your body with confidence.
Ready to move better and feel stronger? Book your appointment today.
Ready to Start Moving Again?
We can help with all pain and activity levels, no matter your situation. Get in touch for an appointment or an obligation-free assessment and discussion.
Our Classes
Lilyfield Physiotherapy offers a complete range of rehab and exercise classes over a range of diverse disciplines to help you rebuild your physicality and achieve your movement potential. With loads of classes at convenient times, there’s no excuse not to enjoy the benefits of ongoing training.
View Our Class Timetable
View our extensive range of classes and times to suit all ages and fitness levels.
Meet Our Expert Team
Lilyfield Physiotherapy is fortunate to have some of Australia's most qualified and dedicated practitioners at your disposal.
Visit Our Rozelle Clinic
FAQs
Physiotherapy focuses on diagnosing, treating, and preventing injuries, pain, and movement problems. It combines hands-on treatment, movement correction, and tailored exercise programs to restore function, reduce pain, and help you move with confidence again.
No, you can book in directly to see a Physiotherapist or Exercise Physiologist without a Doctor’s referral.
You do however need a referral from a medical practitioner when:
- You have been injured at work and your case is being managed by Workcover
- Your treatment is covered by Veterans Affairs (DVA)
- You are claiming your treatment expenses through a 3rd party claim
Your physiotherapist is also able to refer you on to other medical and allied health professionals where appropriate
If you have private health cover and subscribe to the “extras” cover, you may be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer. Most health funds are online with HICAPS, which allows you to claim your health fund rebate immediately at our clinic, leaving only the gap for you to pay. You will need to bring your health fund card with you.
Medicare now offers chronic disease management referred to as Enhanced Primary Care (EPC) plans, for people with chronic conditions. This allows for a Medicare rebate, for up to 5 Physio or Exercise Physiology treatments a year. You must be referred by your GP and you need to bring your Medicare card with you. If you have any queries regarding this service, please don’t hesitate to speak with our staff or discuss your eligibility with your GP.
You are welcome to wear whatever you are most comfortable in. For Exercise sessions and classes, please wear exercise clothes and a pair of socks, making sure you able to move freely
Please bring along any doctor’s referral letters, scan or x-ray results and your private health insurance card so you can claim for your treatment on the spot.
An initial consultation usually takes up to 45 minutes.
A follow-up consultation will take up to 30 minutes.
Pilates exercise sessions and exercise classes are programmed for 60 minutes.
As a new client, we would appreciate if you could arrive 10 minutes prior to your appointment to allow time to fill out the relevant paperwork.
We always strive to keep to your appointment schedule.
We accept cash, EFTPOS, VISA and MasterCard. If you bring your private health insurance card with you, we can process an on-the-spot claim via our HICAPS terminal and you will then only need to pay the gap fee.
We accept referrals for Compulsory Third-Party Insurance claims. Once you have seen your GP and received a claim number, we are able to send any invoices directly to the insurer. If you need to start treatment before you have a claim number, we shall ask you to cover the cost of the treatment and claim from the insurer later.
You can cancel and re-schedule by calling our rooms on 9810 2203. For after hours, we have an answering machine service for you to leave a message. Our receptionist will contact you shortly after it is received to confirm cancellation or to help you re-schedule.
We request that if you are unable to make a consultation or class that you let us know at least 24 hours prior to your appointment so that someone else can use your treatment time.
We have a cancellation fee policy for late cancellations or missed appointments.
This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We only collect information from our patients that is necessary for good health care and aim to ensure that any information we hold is accurate, complete and up-to-date.
The health information we hold helps us provide our patients with the best possible health care, and is disclosed only to others involved in your treatment, such as your doctor. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.
Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information which identifies our patients.
This practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association. If you would like to discuss any aspects of our privacy policy, or review your health records, please advise your treating Physiotherapist or Exercise Physiologist.