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FAQs

Movement and exercise are essential to you living well – and we’re here to help you. Whether it’s your favourite sport, a morning walk, working the garden or improving your overall fitness.

Frequently Asked Questions

What steps are we taking to prevent the spread of Coronavirus

 

We understand the anxiety in the community that exists as a result of COVID-19. We would like to advise and reassure our patients that we are taking the situation very seriously and are doing everything to ensure we do not put any of our clients at an increased risk. 

 

Measures we have put in place include: 

  • All treatment beds are disinfected between every patient consultation
  • Clinicians are using the same treatment room to maintain hygiene
  • All clinicians continue to wash their hands thoroughly before and after every treatment 
  • All clinicians are wearing masks if they are unable to socially distance with clients
  • All clinicians are wearing protective gloves, when deemed necessary 
  • All gym equipment is wiped down with disinfectant after each use 
  • The clinic is restricting the number of clients to ensure 4 square metres per person is maintained
  • We are measuring the temperature of anyone entering the clinic

 

Important Preventative Measures you can take: 

 

  • If unwell please reschedule your appointment (no cancellation fee will apply) 

 

  • Wash your hands with soap and water before and after your physio or exercise session. 

 

  • Hand sanitiser is also available for you to use in reception and in the gym. 

 

  • If you cough or sneeze, please cover your mouth and nose with your elbow. 

 

  • Disinfectant wipes are on the shelves in the gym - please wipe equipment before and after handling. 

 

  • Please bring your own drink bottle and towel to place on mats and equipment. 

What is our Privacy Policy at Lilyfield Physiotherapy??

This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We only collect information from our patients that is necessary for good health care and aim to ensure that any information we hold is accurate, complete and up-to-date.

The health information we hold helps us provide our patients with the best possible health care, and is disclosed only to others involved in your treatment, such as your doctor. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.

Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information which identifies our patients.

This practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association. If you would like to discuss any aspects of our privacy policy, or review your health records, please advise your treating Physiotherapist or Exercise Physiologist.

Do I need a Doctor’s referral?

No, you can book in directly to see a Physiotherapist or Exercise Physiologist without a Doctor’s referral. 

You do however need a referral from a medical practitioner when: 

  • You have been injured at work and your case is being managed by Workcover 
  • Your treatment is covered by Veterans Affairs (DVA) 
  • You are claiming your treatment expenses through a 3rd party claim 

Your physiotherapist is also able to refer you on to other medical and allied health professionals where appropriate 

Can I claim a rebate for my treatment?

If you have private health cover and subscribe to the “extras” cover, you may be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer.  Most health funds are online with HICAPS, which allows you to claim your health fund rebate immediately at our clinic, leaving only the gap for you to pay. You will need to bring your health fund card with you. 

Does Medicare cover Physiotherapy?

Medicare now offers chronic disease management referred to as Enhanced Primary Care (EPC) plans, for people with chronic conditions. This allows for a Medicare rebate, for up to 5 Physio or Exercise Physiology treatments a year. You must be referred by your GP and you need to bring your Medicare card with you.  If you have any queries regarding this service, please don’t hesitate to speak with our staff or discuss your eligibility with your GP.

What happens at my first treatment?

Following a comprehensive assessment, including functional testing and physical examination, we shall establish a preliminary diagnosis and discuss your treatment options and expected outcomes with you.

Treatment may involve different options for relieving pain, restoring function, flexibility and strength.

You will learn techniques to use at home to manage your problem, which may include preventative measures and exercise.

During your consultation, please feel free to ask ass any questions as you wish. A good understanding of your condition is important for your recovery. This includes your likely recovery time, number of sessions required and future exercise advice.

We may liaise with others involved in your care., If applicable, we shall also refer you onto other health professionals to play a role in your recovery.

How long do treatments take?

An initial consultation usually takes up to 45 minutes. 

A follow-up consultation will take up to 30 minutes. 

Pilates exercise sessions and exercise classes are programmed for  60 minutes. 

As a new client, we would appreciate if you could arrive 10 minutes prior to your appointment to allow time to fill out the relevant paperwork. 

We always strive to keep to your appointment schedule.

What to bring to your first appointment?

You are welcome to wear whatever you are most comfortable in. For Exercise sessions and classes, please wear exercise clothes and a pair of socks, making sure you able to move freely 

Please bring along any doctor’s referral letters, scan or x-ray results and your private health insurance card so you can claim for your treatment on the spot. 

What should I expect at my first appointment?

Your Physiotherapist will complete a thorough assessment of your complaint and then provide you with a preliminary diagnosis and appropriate treatments based on their findings. This will generally consist of some hands-on treatment, advice and often you will receive some exercises to do at home. Your Physiotherapist will also discuss with you their plan for management which will include likely recovery time, number of sessions required and future exercise advice. 

What payment methods do we accept?

We accept cash, EFTPOS, VISA and MasterCard. If you bring your private health insurance card with you, we can process an on-the-spot claim via our HICAPS terminal and you will then only need to pay the gap fee.

CTP Insurance information

We accept referrals for Compulsory Third-Party Insurance claims. Once you have seen your GP and received a claim number, we are able to send any invoices directly to the insurer. If you need to start treatment before you have a claim number, we shall ask you to cover the cost of the treatment and claim from the insurer later. 

Cancellation or Missed Appointment

You can cancel and re-schedule by calling our rooms on 9810 2203. For after hours, we have an answering machine service for you to leave a message. Our receptionist will contact you shortly after it is received to confirm cancellation or to help you re-schedule.

We request that if you are unable to make a consultation or class that you let us know at least 24 hours prior to your appointment so that someone else can use your treatment time.

We have a cancellation fee policy for late cancellations or missed appointments.