FAQs

This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We only collect information from our patients that is necessary for good health care and aim to ensure that any information we hold is accurate, complete and up-to-date.

The health information we hold helps us provide our patients with the best possible health care, and is disclosed only to others involved in your treatment, such as your doctor. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.

Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information which identifies our patients.

This practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association. If you would like to discuss any aspects of our privacy policy, or review your health records, please advise your treating Physiotherapist or Exercise Physiologist.

See our full privacy policy here.

No, you can book in directly to see a Physiotherapist or Exercise Physiologist without a Doctor’s referral. 

You do however need a referral from a medical practitioner when: 

• You have been injured at work and your case is being managed by Workcover 
• Your treatment is covered by Veterans Affairs (DVA) 
• You are claiming your treatment expenses through a 3rd party claim 

Your physiotherapist is also able to refer you on to other medical and allied health professionals where appropriate 

If you have private health cover and subscribe to the “extras” cover, you may be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer.  We use HaltH for private health insurance claiming and payments. You can add your health fund details through HaltH so eligible claims can be processed and you can pay the remaining out-of-pocket amount. 

Eligible patients with chronic conditions may access allied health services through a GP Chronic Condition Management Plan. The plan may provide Medicare rebates for up to five individual allied health services per calendar year. The Medicare rebate covers only part of our consultation fee, so an out-of-pocket gap may apply. You must be referred by your GP and you need to bring your Medicare card with you.  If you have any queries regarding this service, please don’t hesitate to speak with our staff or discuss your eligibility with your GP.

Following a comprehensive assessment, including functional testing and physical examination, we shall establish a preliminary diagnosis and discuss your treatment options and expected outcomes with you.

Treatment may involve different options for relieving pain, restoring function, flexibility and strength.

You will learn techniques to use at home to manage your problem, which may include preventative measures and exercise.

During your consultation, please feel free to ask ass any questions as you wish. A good understanding of your condition is important for your recovery. This includes your likely recovery time, number of sessions required and future exercise advice.

We may liaise with others involved in your care., If applicable, we shall also refer you onto other health professionals to play a role in your recovery.

An initial consultation usually takes up to 45 minutes. 

A follow-up consultation will take up to 30 minutes. 

Pilates exercise sessions and exercise classes are programmed for  60 minutes. 

As a new client, we would appreciate if you could arrive 10 minutes prior to your appointment to allow time to fill out the relevant paperwork. 

We always strive to keep to your appointment schedule.

You are welcome to wear whatever you are most comfortable in. For Exercise sessions and classes, please wear exercise clothes and a pair of socks, making sure you able to move freely 

Please bring along any doctor’s referral letters, scan or x-ray results and your private health insurance card so you can claim for your treatment on the spot. 

Your Physiotherapist will complete a thorough assessment of your complaint and then provide you with a preliminary diagnosis and appropriate treatments based on their findings. This will generally consist of some hands-on treatment, advice and often you will receive some exercises to do at home. Your Physiotherapist will also discuss with you their plan for management which will include likely recovery time, number of sessions required and future exercise advice. 

We accept cash, EFTPOS, VISA and MasterCard. We use HaltH for eligible private health insurance claims and payments, allowing you to pay the remaining out-of-pocket amount after any eligible claim is processed.

If you booked through HaltH, you can cancel or reschedule through the app. You can also call us on (02) 9810 2203.

We request that if you are unable to make a consultation or class that you let us know at least 24 hours prior to your appointment so that someone else can use your treatment time.

A $95 cancellation fee may apply when less than 24 hours’ notice is provided or an appointment is missed.